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Charity Care

General Information

Strong Memorial Hospital will attend to the needs of those who are financially disadvantaged and act with integrity in all endeavors—treating all patients with dignity, respect, and compassion. 

This financial assistance policy was created to establish fair, flexible, and equitable payment arrangements, when needed, without placing an undue burden on patients/guarantors.

Strong Memorial Hospital can provide Financial Counseling and Financial Case Management. This program assists patients and families in their efforts to secure insurance for outpatient, inpatient, and aftercare services. The program is staffed by experts in insurance verification, Medicaid assistance, community outreach, and liaison to commercial and public insurance entities.

Discounts may be available on the net balance for patients with income at or below 400% of the federal poverty level. Patients at or below 200% of the poverty level are eligible for 100% charity assistance.

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Charity Care Guidelines

Charity Care applications can be evaluated before you have an appointment, when you come to the hospital to get care, when the bill comes in the mail, or afterwards.  Approvals are made either on an account-by-account basis or for a specific period of time.

Charity Care applicants may be screened for Medicaid eligibility either by a Strong Memorial Hospital Patient Financial Counselor or our Charity Care Officer(s). Applications must be completed and submitted with wage/income statements for the past 90 days, the previous year’s income tax return, and a copy of the Medicaid denial if applicable.

Eligibility for Charity Care is determined for patients based on income and family size guidelines as determined by Federal Poverty as published by the Department of Health and Human Services. The amount of the Charity Care discount varies based on the income and size of the family.

Frequently Asked Questions

For more informationg about the Charity Care program, please read our frequently asked questions.