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Customer Services

URMC Labs is about much more than testing. It’s about getting you the information you need in the way that works best for you.

Our goal is to have the best customer service of any lab in the country. For the assistance you need, please see the contact information below.

Client Services Organization and Staff

Strong Memorial Hospital Labs 24-Hour Information: (585) 350-2600 or toll-free (800) 747-4769
Highland Hospital Laboratories: (585) 341-6743

For requisitions or lab supplies, or to discuss options for report delivery (mail, courier, fax, or printer):

CALL client services at (585) 350-2600 or toll-free (800) 747-4769 or send us an e-mail labservicesoutreach@urmc.rochester.edu.

For supplies, courier schedules, or will-call pick-up:
CALL client services at (585) 350-2600 or toll-free (800) 747-4769.

To arrange for review of glass slides:
CALL surgical pathology at (585) 275-3191.

Lesley Allan

(585) 350-2622
Client Services Supervisor

Brent Morse

(585) 275-4952
Couriers Supervisor

 

Wendy Beehner

(585) 473-4437
Business Development Manager

 

Diane Sousa

(585) 473-7688
Lab Services Account Manager

 

Chris Chudyk

(585) 473-1078
Lab Services Account Manager

 

Lorraine Vitale

(585) 350-2686
Lab Services Account Manager

 

Vicki Vandewalle (585) 275-8084
Manager, Specimen Procurement and Processing

 

Jeremy Cooper

(585) 350-2618
Customer Support Services Coordinator

 

Anthony Minervino

(585) 473-1645
Lab Services Business Analyst