Patients and Families

Out-of-Area Visitors

We welcome patients from across the United States and around the world.  Our staff will help identify the right physician(s) to meet your specific needs. Then, we’ll schedule and coordinate all appointments, including doctor visits and procedures. Contact us.

Getting to Rochester, New York

• The Rochester, New York area is served by:
  • The Greater Rochester International Airport
  • Amtrak rail service
  • Greyhound and Trailways bus lines
• There are three exits off the New York State Thruway/Interstate 90 that serve Rochester.  Other routes into Rochester include Interstate 390 from the south, Interstate 490 running east-west, NY-104 running east-west.

Getting Around Rochester, New York

• Taxis are available at the airport, train and bus stations. 
• Local bus service is provided by the Rochester-Genesee Regional Transportation Authority (RGRTA).
• Rental cars are available at the airport and at other locations in the city. 
• For driving directions go to our locations pages.

Where to Stay

• There are many reasonably priced hotels within close proximity of our key locations. The rates quoted in our Hotel Guide are generally special discounts for patients, their families, and care givers. 
• If you’re bringing a child to Golisano Children’s Hospital at Strong, a Ronald McDonald House may be a good option. 
• If you’re coming for orthopaedic oncology treatment, check out  information about Hope Lodge.

Interpreter Services

If you need an interpreter, please notify us when arranging your appointment. Services for a variety of languages, including sign, are available.  Your interpreter will help you communicate with our doctors and staff and translate medical records.

Fees

• Patients from the United States: Our services are covered by most regional health plans. Check with your plan coordinator to confirm that you are covered and your level of coverage.
• Patients from outside the United States: Our financial coordinator will be able to talk to you about potential costs and payment options. 

Related Links

• Make an Appointment
• Your Visit
• About Rochester

International visitors may wish to view:

• VISA information from UnitedStatesVisas.gov and the Bureau of Consular Affairs
• Border crossing and customs information from the United States Customs and Border Protection Agency
• Information on driving in New York State from the NYS Department of Motor Vehicles