Highland Family Medicine of Highland Hospital

Your Visit

If you are a new patient, please complete the New Patient Registration Form, and then follow the instructions below.

Before Your Visit

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After Your Visit

  • Prescriptions—If you need a refill on your medications before your next appointment, please try to give us at least five days' advance notice. We strive to refill your prescription as soon as possible, but allowing us more time will reduce the chance you will be without your medication in the event of extenuating circumstances. Consider requesting all medication refills during appointments. You will need the following:
    • Name of the medication
    • Dosage (mg)
    • Pharmacy name
    • Pharmacy phone number
    • Pharmacy address
    • Prescription number
    • Directions for us

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Fees

  • To keep medical costs reasonable, we ask you to pay at the time of your visit for charges not covered by your insurance. Your prompt payment decreases administrative costs and results in lower charges overall. There is an additional $10 fee when you do not pay at the time of your visit.
  • If you cannot pay at the time of your visit, please let our billing office know. A representative can meet with you to design an affordable payment schedule. Accounts greater than 90 days overdue may be referred to an outside agency for collection. Patients who do not pay their medical bills may be asked to leave the Practice. 
  • Financial assistance is available for qualifying individuals. We encourage patients to inquire about these programs.
  • If you have a form for insurance, disability, or social services, please make a separate appointment to complete the form. The only way to ensure accurate and timely completion of a form is to devote an entire visit with your provider.

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Insurance

Highland Family Medicine accepts a range of payment plans, including:

  • Blue Cross/Blue Shield Blue Choice
  • Blue Choice
  • Blue Choice Option
  • Preferred Care Option
  • Medicaid
  • Preferred Care
  • GHI
  • Medicare
  • Empire Plan
  • Monroe Plan
  • Strong Care
  • MVA
  • WC
  • Child Health Plan

We do not accept Via Health at this time.

 

  • If your insurance is an HMO (Health Maintenance Organization), you'll be assigned to one of our faculty family physicians for billing purposes. Your primary family physician resident will work with your HMO-assigned physician.
  • If you have private insurance that reimburses you directly, the copy of your encounter form has all the information you need to be reimbursed by your insurance company. You should attach the encounter form to your insurance form and send it to the insurance company.
  • If you have a form for insurance, disability, or social services, please bring it with you to your appointment. Please allow a few days for such forms to be completed, and always specify whether you'd like these mailed back to you or if you'll pick them up.

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Hospital Care

We use Highland Hospital for adults requiring hospitalization and Rochester General Hospital for children requiring hospitalization. Your family physician will maintain contact with you during your hospitalization. In addition, a faculty physician will be involved in your hospital care. If you are admitted to another area hospital, your primary care physician will be unable to care for you during your hospitalization.

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